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Will not stay logged in either splitts4 — Jul 05, 2018 08:36AM PDT

I too am having problems staying logged in.
I will log in, go to "add food", then get booted out and need to log in again.
VERY concerning and frustrating.
I am on a doctor supervised diet plan and give him my reports each month.
PLUS, I now rely on My Fitness Pal to ensure I am following the plan.
I too am using Foxfire.
HELP!
Wish I could call someone from My Fitness Pal, hard to reach for help.

3 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jul 05, 2018 08:57AM PDT

Hi there,

Thanks for taking the time to write in. We have seen similar reports from users that they are being logged out while using MyFitnessPal on Firefox. Can you let us know the Firefox browser version you are currently using?

If you need instructions on how to look up your browser version, you can find those here.

If you are having this issue on a different browser, please let us know which browser you are using and it’s version number.

Thank you for your patience while we work on a fix. You can monitor the issue here

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

an620 Jul 05, 2018 10:25AM PDT

Same problem here.

Firefox version 61.0
Build ID 20180621125625

Mac OS version 10.13.5


Up 0 rated Down

Ripley MyFitnessPal Agent Jul 06, 2018 02:22PM PDT

Hello again,

Wanted to follow up here in this thread. We believe the issue with members getting logged out repeatedly when using Firefox should now be fixed. If you’re still having trouble, please clear your browser cache/cookies to ensure the fix is propagated to your machine. If you’re still having trouble after that, please let us know.

Best,

Ripley
MyFitnessPal Staff


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