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unable to enter data kansasmarshaliz — Jul 05, 2018 08:38AM PDT

Why does the site send me back to the login EVERY time I try to enter food and exercise?

2 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jul 05, 2018 08:57AM PDT

Hi there,

Thanks for taking the time to write in. We have seen similar reports from users that they are being logged out while using MyFitnessPal on Firefox. Can you let us know the Firefox browser version you are currently using?

If you need instructions on how to look up your browser version, you can find those here.

If you are having this issue on a different browser, please let us know which browser you are using and it’s version number.

Thank you for your patience while we work on a fix. You can monitor the issue here

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

Ripley MyFitnessPal Agent Jul 06, 2018 02:22PM PDT

Hello again,

Wanted to follow up here in this thread. We believe the issue with members getting logged out repeatedly when using Firefox should now be fixed. If you’re still having trouble, please clear your browser cache/cookies to ensure the fix is propagated to your machine. If you’re still having trouble after that, please let us know.

Best,

Ripley
MyFitnessPal Staff


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