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How to delete a connected device tracyjarosik — Jul 05, 2018 10:50AM PDT

I just got a new Fitbit device that I want to sync to MyFitnessPal app on my mobile device. How do I delete my old Fitbit device that was connected and connect a new Fitbit device? I logged in on the computer and I keep getting a message that I already have a Fitbit device connected to MyFitnessPal.
Thank you!

1 Community Answers

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Bruce MyFitnessPal Agent Jul 05, 2018 11:00AM PDT

Hi there

Thank you for taking the time to contact us. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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