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cannot sync exercise from microsoft band 2 - suddenly stopped working. yanmaisee — Jul 07, 2018 11:31AM PDT

hi - have had no response to earlier logged case.
i cannot sync activity from microsoft band 2 to MFP. it was working perfectly but has now stopped working.
I have:
-logged out of all MFP accounts in all browsers across all my devices
-cleared cache and browsing history on devices
-uninstalled MFP off all devices/android phone
-uninstalled Microsoft band health app from all devices
-factory reset band
-reinstalled fresh MFP and microsoft apps
I am still unable to connect band to MFP - i get through the login process and to the screen asking for authorization, and when i click authorize i get the error message that something has gone wrong and try again later.
any clues appreciated.

1 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Jul 08, 2018 01:40PM PDT

Thanks for posting and sorry for any trouble. We’ve received similar reports from a few other users and have asked our integration team to investigate. We really appreciate you bringing this to our attention and your patience as we look into it.

Warm Regards,
MyFitnessPal Staff

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