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Can't Login on App loIo62 — Jul 09, 2018 02:27AM PDT

Login on website work but login on app don't work... I have also disconnected and reconnected the facebook account as described in old questions but does not solve the problem.

2 Community Answers

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jaye659 Jul 09, 2018 07:10AM PDT

same here. website - no problem. iphone says "we were unable to connect to the server to log you in". so I also can't connect my apple watch unless iphone logged in.


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Bruce MyFitnessPal Agent Jul 09, 2018 08:44AM PDT

Hi there,

We are sorry for the issues you are having. Would you mind checking what OS version you have installed on your device? It is possible your device was affected by our recent security update to improve our program. We provided a link to an announcement we posted regarding these changes below:

https://myfitnesspal.desk.com/customer/en/portal/articles/2939592-upgrading-platform-security-requirement-to-tls-1-2

If you have an OS version lower than 5.0, then we are sorry for this experience but appreciate your understanding as we continue to improve our security measures. Please remember you can still access your account through out website at https://www.myfitnesspal.com/.

If you have an OS version higher than 5.0, please email us back with the version number and what troubleshooting steps you have tried before.

All the best,
Bruce
MyFitnessPal


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