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Droid MAXX login issues MikeChdwck71 — Jul 09, 2018 09:58AM PDT

I am able to log in to the web site, through my iPad, and through my wife's phone. However, I cannot log in through my own phone, which is a Motorola Droid MAXX. This same authentication error is happening with Venmo, and it's only coming from my phone. Has anyone else experienced this? I even did a factory reset on my phone, to no avail.

1 Community Answers

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Bruce MyFitnessPal Agent Jul 09, 2018 10:20AM PDT

Hi there,

We are sorry for the issues you are having. Would you mind checking what OS version you have installed on your device? It is possible your device was affected by our recent security update to improve our program. We provided a link to an announcement we posted regarding these changes below:

https://myfitnesspal.desk.com/customer/en/portal/articles/2939592-upgrading-platform-security-requirement-to-tls-1-2

If you have an OS version lower than 5.0, then we are sorry for this experience but appreciate your understanding as we continue to improve our security measures. Please remember you can still access your account through out website at https://www.myfitnesspal.com/.

If you have an OS version higher than 5.0, please email us back with the version number and what troubleshooting steps you have tried before.

All the best,
Bruce
MyFitnessPal

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