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Trouble logging in GABRIELA_POCASANGRE — Jul 09, 2018 02:34PM PDT

I signed up today and have noticed that when I have tried logging in the website mentions that the username/e-mail address and/or password does not work. I tried changing my password to see if that was the issue and I still could not log in. How can I keep my e-mail address, username, and password, so that I won't have to change my password every time I log in?

1 Community Answers

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Bruce MyFitnessPal Agent Jul 09, 2018 03:18PM PDT

Hi there,

We’re sorry to hear that you’re having difficulty with the website. Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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