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Android App and wedsite not syncing pagliacj — Jul 09, 2018 05:46PM PDT

Hi, my android app and the website are not syncing properly. A few days ago I added a recipe to the webiste and it is not showing up on my app. I added it several days ago and have selected sync from the app menu several times.

Also the calories I enter on the app show up incorrectly on the website. Today I changed quantity of something several times and each time it showed up as a separate entry on the website. The result was that the app and the website had different calorie totals and the website was wrong and way over.

Little help, please!

J

1 Community Answers

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Logan MyFitnessPal Agent Jul 09, 2018 05:48PM PDT

Thanks for posting and sorry for any trouble. Would you please also let us know which model devices you are using, which version of their operating system they’re running, and what version of the app is currently installed? If you are using the website, please also let us know which web browser you are using and it’s version. We will attempt to replicate the issue on our end, however, if we are unable to reproduce the behavior in a test account, would it be alright if we access your account in order to reproduce it there?

Warm Regards,
Logan
MyFitnessPal Staff

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