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Cancellation of subscription. jennifertyrrell13 — Jul 10, 2018 01:37PM PDT

I have now sent several emails in regards to cancelling my subscription. I have tried in vain to do so with the instructions that you have suggested, which do not offer the option to cancel autorenew. Again I contacted you with a lengthly email stating so, to receive an email with the same content as before with the sae suggestion, which indicates that you are sending out generic templated emails without reading the content-appaulling customer service.
Why can't you do as I ask and cancel the subscription with immeadiate effect?

1 Community Answers

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Bruce MyFitnessPal Agent Jul 10, 2018 01:46PM PDT

Hi there,

Thank you for taking the time to contact us. Looking at your case history, it looks like we reached out earlier today at around 10:30am PST. Please check your inbox and spam folders for that reply, as subscription questions are best handled through email.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.


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