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Cannot log in to app but can on computer brimc2202 — Jul 11, 2018 06:10AM PDT

It is saying "we were unable to connect to the server to log you in" login failed

1 Community Answers

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Bruce MyFitnessPal Agent Jul 11, 2018 07:50AM PDT

Hi there,

We are sorry for the issues you are having. Would you mind checking what OS version you have installed on your device? It is possible your device was affected by our recent security update to improve our program. We provided a link to an announcement we posted regarding these changes below:

https://myfitnesspal.desk.com/customer/en/portal/articles/2939592-upgrading-platform-security-requirement-to-tls-1-2

If you have an OS version lower than 5.0, then we are sorry for this experience but appreciate your understanding as we continue to improve our security measures. Please remember you can still access your account through out website at https://www.myfitnesspal.com/.

If you have an OS version higher than 5.0, please email us back with the version number and what troubleshooting steps you have tried before.

All the best,
Bruce
MyFitnessPal

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