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Linking my Fitbit device to my new account--Need help! mhudson1983 — Jul 11, 2018 09:01PM PDT

I just rejoined myfitnesspal today. However, I am having trouble trying to link my Fitbit device to my new account. Yes, I went under my Fitbit account to revoke access as I had read to do. I am still having trouble connecting to my new account because it is being recognized under my old one.

Thanks,

Manar

1 Community Answers

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Bruce MyFitnessPal Agent Jul 12, 2018 07:52AM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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