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What the Heck! Risetoexcellence2017 — Jul 11, 2018 11:42PM PDT

WHAT THE HELL MY FITNESS PAL! I was on my 276-day streak and you start me over on day 1? I have been a faithful participant and follower and if this is how I am going to be treated--I am out of here. I boast about your service on Facebook and have thousands of friends. This really upsets me because I find if I use the iPhone application and close out the day I have to check my desktop application because both do not sync well. Please restore my 277-day streak or I will gladly sign out and terminate. I was going to sign up for the advanced app after the 365-day streak was completed. Not Happy.

1 Community Answers

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Bruce MyFitnessPal Agent Jul 12, 2018 07:51AM PDT

Hi there,

Thanks for taking the time to contact us. We apologize if you are having a problem with the counter.

For the fastest attention to this issue, please use our dedicated counter reset request tool at http://www.myfitnesspal.com/account/login_counter_reset_request

Log in to your account at http://www.myfitnesspal.com, click the link above, and specify the number of days you believe to be correct. We will reset your counter within 24 hours.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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