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CANCELLATION joankathaleen74 — Jul 12, 2018 09:41AM PDT

PLEASE REPLY TO MY REQUEST TO THANK YOU FOR THE FREE TRIAL, BUT NO, I DO NOT WISH TO CONTINUE WITH THE PROGRAM. PLEASE REPLY i have followed all instructions,....where do i find set auto renewalfrom on to off.....NOT THERE.

1 Community Answers

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Logan MyFitnessPal Agent Jul 12, 2018 10:57AM PDT

We are sorry to hear you have not found what you were looking for in the Premium option. We would love to hear some additional feedback on what exactly you did not like about it, or what you anticipated it would be, as we plan on continuing to add improvements and additional features to the premium option.

In order to cancel your current subscription, you will need to send a request for cancellation of your renewal using the same platform on which you originally signed up on.

Depending on your iOS device, typically you should be able to cancel the auto-renew by going to the Settings app on your phone then iTunes & app store > click on your ID then view apple id then under subscriptions tap manage, then disable auto-renew for MyFitnessPal.

For more information, please click here to view an article from Apple on how to manage or cancel a recurring subscription.

You should be able to cancel your recurring subscription at any time before the next renewal date. You are canceling the next billing charge. Premium features will remain available to you until the end of your currently paid subscription period, regardless of when you cancel the automatic renewal.

If you do decide to cancel Premium, you may still continue to enjoy the free version of the program with the same log in information as your Premium account.

Please let us know if we can be of further assistance.

Warm Regards,
Logan
MyFitnessPal Staff

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