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My excersise points are too low for the steps i have done pls help lilacrose4842 — Jul 12, 2018 02:09PM PDT

Hi Iv just connected my fitbit to my MFP last night and with 18k steps I had 624 exercise points, however today despite doing over 11k steps it only reads 137 points. This is very low considering the day before and I haven't gone over my calories. Iv tried to un-sync and re- sync but it reads the same.
Any help is greatly appreciated

6 Community Answers

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Logan MyFitnessPal Agent Jul 12, 2018 02:17PM PDT

Hey thanks for posting your question. Sorry for any confusion regarding your calorie adjustment. The calorie adjustment is not showing your tracked exercise calories but rather the amount by which your total calorie burn for the day has exceeded our calculation for your day to day calorie burn. We get your total calorie burn from Fitbit and then compare it to our original calculation. If the Fitbit Calorie Burn in your adjustment details matches what is showing in your Fitbit dashboard at the time of the sync, then your adjustment should be accurate. If you feel like fitbit isn’t giving you enough calories burned for your level of activity, you may also want to touch base with their support, whom can be reached at help.fitbit.com.

If you would also like to track your steps with your device, please open the Steps tab in the Menu screen and select it as your source for steps tracking

For more insight into how the calorie adjustments work, please click here

Warm Regards,
Logan
MyFitnessPal Staff


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lilacrose4842 Jul 12, 2018 02:54PM PDT

Thank you for reply, has it come down to fitbit measuring my heart rate so therefore im not burning as many calories?


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lilacrose4842 Jul 12, 2018 03:01PM PDT

Also that help link is broken do you have another one?


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Logan MyFitnessPal Agent Jul 12, 2018 04:14PM PDT

lilacrose4842

Thanks for following up with us. If the Fitbit Calories Burned amount in the adjustment details, where it says “(Based on _______ calories burned as of : pm),” matches what is showing in your Fitbit dashboard at that time, then yes it would be a matter of whether you feel that your Fitbit device is accurately calculating your calories burned. In this case you would want to see if Fitbit support could provide some additional insight. They can be reached at https://help.fitbit.com/

If the amount in the adjustment details does not match what is showing in your Fitbit dashboard at the time of the sync then there could be a separate issue, that we may investigate further.

For more information on how the calorie adjustments work, please visit http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise

Warm Regards,
Logan
MyFitnessPal Staff


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lilacrose4842 Jul 15, 2018 04:05PM PDT

Hi my steps still are not counting, they did yesterday but today after 8k steps it now reads 0 I have contacted fitness pal and they say they issue is with MFP. Is there anyway I can send a support ticket and have someone actually look into this?


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Logan MyFitnessPal Agent Jul 16, 2018 11:58AM PDT

lilacrose4842

Thanks for following up with us. When we view your adjustment details, we are currently seeing that your fitbit has reported 9381 steps and 2389 calories burned as of 7:00 pm. We are showing that you are receiving an adjustment for 193 calories for your tracked activity.

Based on the 2389 calorie that synced at 7:00, we have projected that you would burn 2966 calories by 11:59. We then compare that to the 2773 calories that we previously calculated you would burn in a day, using your profile info and selected activity level, and you are receiving the difference, 193, as extra calories in the form of an adjustment.

Since the math in the adjustment detail is correct, it really depends on whether you feel tat fibtit device has accurately reported your calorie burn.

If you would like to see your fitbit calorie burn having more of an impact on your daily calorie goal, you could select a less active Activity Level in your profile (which would also reduce your daily calorie goal). This would lower the MyFitnessPal Calories Burned amount in your adjustment details, allowing your fitbit activity to account for an adjustment earlier in the day.

Warm Regards,
Logan
MyFitnessPal Staff


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