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Cannot log in anymore on my Samsung Galaxy Android MarlenaMadison — Jul 12, 2018 03:33PM PDT

I reinstalled the app as it was no longer working error said could no longer connect to website. Now when I log in with my user name and password I get the error Login Error You entered an invalid username or password Please re-enter. I am entering the correct user name and password same as I use on my desk top computer not sure why it has stopped working on my tablet.

1 Community Answers

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Bruce MyFitnessPal Agent Jul 12, 2018 03:45PM PDT

Hi there,

We are sorry for the issues you are having. Would you mind checking what OS version you have installed on your device? It is possible your device was affected by our recent security update to improve our program. We provided a link to an announcement we posted regarding these changes below:

https://myfitnesspal.desk.com/customer/en/portal/articles/2939592-upgrading-platform-security-requirement-to-tls-1-2

If you have an OS version lower than 5.0, then we are sorry for this experience but appreciate your understanding as we continue to improve our security measures. Please remember you can still access your account through out website at https://www.myfitnesspal.com/.

If you have an OS version higher than 5.0, please email us back with the version number and what troubleshooting steps you have tried before.

All the best,
Bruce
MyFitnessPal

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