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I can't log in on my app milimao — Jul 13, 2018 11:10AM PDT

I can log-in on the website but I keep getting the message password or username incorrect on the app. Model Samsung SM-J100H. Thank you

3 Community Answers

Best Answer Jul 13, 2018 12:49PM PDT Logan

Thanks for following up with us. As we have upgraded to TLS 1.2, some older web browsers and versions of the iOS and Android operating systems will no longer be able to communicate with MyFitnessPal’s servers. These older versions are not compatible with the stronger security of TLS 1.2, and our support for them ended when we upgraded on June 25, 2018.

MyFitnessPal’s implementation of TLS 1.2 requires the following versions (or higher):

• Safari 5/6 / iOS 5/6+
Android 5.0+
• Safari 7 / OSX 10.9+
• Firefox 27+
• Chrome 30+
• IE 11+

To read view the full support article on the change to TLS 1.2, click here.

Warm Regards,
Logan
MyFitnessPal Staff


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Logan MyFitnessPal Agent Jul 13, 2018 11:48AM PDT

Thanks for posting and sorry for any trouble. Would you please also let us know which version of it’s operating system your SM-J100H is running, and what version of the app is currently installed?

Warm Regards,
Logan
MyFitnessPal Staff


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milimao Jul 13, 2018 12:14PM PDT

Android version 4.4.4 and MyFitnessPal version 6.5.6(reinstalled).

Thank you,
Mara


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Logan MyFitnessPal Agent Best Answer Best Answer Jul 13, 2018 12:49PM PDT

Thanks for following up with us. As we have upgraded to TLS 1.2, some older web browsers and versions of the iOS and Android operating systems will no longer be able to communicate with MyFitnessPal’s servers. These older versions are not compatible with the stronger security of TLS 1.2, and our support for them ended when we upgraded on June 25, 2018.

MyFitnessPal’s implementation of TLS 1.2 requires the following versions (or higher):

• Safari 5/6 / iOS 5/6+
Android 5.0+
• Safari 7 / OSX 10.9+
• Firefox 27+
• Chrome 30+
• IE 11+

To read view the full support article on the change to TLS 1.2, click here.

Warm Regards,
Logan
MyFitnessPal Staff


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