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Misfit doreenagutierrez — Jul 13, 2018 02:42PM PDT

My misfit will not sync my steps with my samsung 9s plus. Any ideas why or what I can do to fix the issue?

Thank you!

2 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jul 13, 2018 02:48PM PDT

Hi there,

Thank you for taking the time to contact us. Could you try relinking the Misfit account to see if that will help?

The connection with your Misfit Shine account is handled within the Misfit app. Once you have logged into your account, click “Me” at the bottom right corner of the app. From there you click on the “tool” icon in the top right corner of the screen, then click on apps. You can scroll down to find the MyFitness Pal app and click “disconnect” there..

Once that is complete, can you please log in at http://www.myfitnesspal.com/apps and make sure that Misfit is not visible as a Connected Partner? If it is, click Misfit and then Disconnect. Now you can link once more from the Misfit app.

Once linked, be sure to set Misfit as the Steps source in MyFitnessPal. You can do this under the Menu Bar or More tab by tapping Steps>Misfit.

We hope this helps. Please let us know if we can be of further assistance. We wish you all the success in reaching and maintaining all of your health and fitness goals.

Kind Regards,
Bruce
MyFitnesspal Staff


Up 0 rated Down

karivaneck Jul 15, 2018 03:27PM PDT

I tried to follow this advice and The link for the Misfit ap on the 'connected partner'is sending you to a broken page on the Misfit website (https://misfit.com/products/misfit-shine)

the message: Page Not Found
We're sorry, but the page you're looking for could not be found.

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