Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Home Page Won't Load rmaddox4 — Aug 06, 2018 03:37AM PDT

My home page isn't loading and I cannot see or enter my weight. I do have access to the food and exercise pages.

3 Community Answers

Best Answer Aug 06, 2018 08:46AM PDT Bruce

Hi there,

Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


View in conversation
Up 0 rated Down

Bruce MyFitnessPal Agent Best Answer Best Answer Aug 06, 2018 08:46AM PDT

Hi there,

Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

GinaCooper1 Aug 16, 2018 06:49PM PDT

I see from the link in the answer that you've mark the Home page/Goal page not loading issue as fixed. However, I cannot access either of these pages. I would like to update m goals as I have reached them. Very frustrating.


Up 0 rated Down

Bruce MyFitnessPal Agent Aug 17, 2018 06:55AM PDT

Hi GinaCooper1

Thank you for taking the time to contact us. We are going to follow up directly with you through email, so please be on the lookout in your inbox and spam folder for a response.

All the best,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.