Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

My goals have disappeared nikkersc — Aug 06, 2018 05:04AM PDT

for the past few days on the website it shows all my goals - ie calories, protein etc to be zero. If i click on goals to amend them it says 'sorry we couldnt complete your request. please try again'. It shows find on the app, but not on the website. how can i fix it?

2 Community Answers

Best Answer Aug 06, 2018 08:40AM PDT Bruce

Hi there,

Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


View in conversation
Up 0 rated Down

auntie39 Aug 06, 2018 07:45AM PDT

Hi, I have same problem, everything prior is lost and can't even start new. What's going on Fitness Pal? Message states team w/b notified. I'm lost here, guys.


Up 0 rated Down

Bruce MyFitnessPal Agent Best Answer Best Answer Aug 06, 2018 08:40AM PDT

Hi there,

Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.