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Calorie transfer not working. MarjeanWillis — Aug 06, 2018 10:11AM PDT

I have tried for the past week to get my "calories in and out" to transfer from MFP to my Garmin connect with no success. I am getting so frustrated! It was working fine. I tried installing "Map my Fitness" and everything just went crazy. The app did not sync with MFP or Garmin, and I lost the calories in and out in Garmin connect. I have checked all my setting, etc. but nothing is working!! I even deleted MFP and Garmin Connect and re-installed to see if that helps. Totally not happy. I have been using these apps for about three years now. Have never had this kind of trouble. I need help!!

3 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Aug 06, 2018 10:26AM PDT

Hi there,

Currently I do not see a Garmin Connect account linked to the MyFitnessPal account tied to the username MarjeanWillis . Can you try linking them once more and see if that helps?

In the latest version of the Garmin Connect app, go to the Menu Bar (Android) or tap the More tab (iOS). Next, tap Settings>3rd Party Apps>MyFitnessPal. Swipe through the screens and tap the Get Started button at the end, and then Link Accounts.

On their site, https://connect.garmin.com/en-US/, you will also start under the Menu Bar by clicking the three line icon in the upper left. Next select Calories In/Out where you should see the option to connect to MyFitnessPal.

Once you have connected on the Garmin side, we recommend going to our main website at www.MyFitnessPal.com, then to the Apps tab, and double check on the right hand side of the page under “Your Apps” to make sure Garmin is now listed there.

If you are using our updated Android or iOS apps that have the Steps feature, you can elect Garmin to be your main Step source. Simply go to the menu in the app, then Steps, then add Garmin as your elected option (please note you can only have one elected Steps option).

If Garmin is showing a connected MyFitnessPal account, can you unlink that connected account and then link them once more?

To do so, go to the Menu Bar or tap the More option, then tap Settings>3rd Party Apps>MyFitnessPal>Disconnect. When completed, tap MyFitnessPal again and swipe through the pages to tap Get Started.

Be sure to also set Garmin Connect as the Steps source in MyFitnessPal when completed. To do this, under the Menu Bar orMore menu, tap Steps>Garmin Connect

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

adrianoronzoni Aug 06, 2018 07:59PM PDT

My account does not sync on Android neither on the MFP website. Garmin website is sync. However, it is sync with an old target values and I do not know how to solve it.


Up 0 rated Down

Bruce MyFitnessPal Agent Aug 07, 2018 08:37AM PDT

Hi adrianoronzoni

Thank you for taking the time to contact us. Could you try relinking your Garmin Connect to see if that will help?

To unlink your account, log in to your MyFitnessPal account online and then visit this link: http://www.myfitnesspal.com/apps

Your connected partners appear on the right edge of the page.

Click on any of your integration partners, then click “Disconnect” to unlink your accounts.

Once unlinked, go in to the Garmin Connect app to unlink from there as well. To do so, go to the Menu Bar or tap the More option, then tap Settings>3rd Party Apps>MyFitnessPal>Disconnect. When completed, tap MyFitnessPal again and swipe through the pages to tap Get Started.

Be sure to also set Garmin Connect as the Steps source in MyFitnessPal when completed. To do this, under the Menu Bar or More menu, tap Steps>Garmin Connect

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


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