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My fitness pal, works on browser, on android app, saying my username/password is incorrect michaelmorton212 — Aug 07, 2018 10:18AM PDT

I have removed it and installed it multiple times. Carefully using the correct username/password that works on my PC browser, keeps giving error entered invalid username or password (????)

1 Community Answers

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Bruce MyFitnessPal Agent Aug 07, 2018 10:20AM PDT

Hi there,

We are sorry for the issues you are having. Would you mind checking what OS version you have installed on your device? It is possible your device was affected by our recent security update to improve our program. We provided a link to an announcement we posted regarding these changes below:

https://myfitnesspal.desk.com/customer/en/portal/articles/2939592-upgrading-platform-security-requirement-to-tls-1-2

If you have an OS version lower than 5.0, then we are sorry for this experience but appreciate your understanding as we continue to improve our security measures. Please remember you can still access your account through out website at https://www.myfitnesspal.com/.

If you have an OS version higher than 5.0, please message us back with the version number and what troubleshooting steps you have tried before.

All the best,
Bruce
MyFitnessPal

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