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IOS App and WebSite Not Syncing Last 2 days mjvickers — Aug 09, 2018 09:57AM PDT

Hey is this a known issue? I have tried login logout, force close the app, etc.

My last sync was Tuesday 8/7/2018

5 Community Answers

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Bruce MyFitnessPal Agent Aug 09, 2018 10:09AM PDT

Hi there,

Thank you for taking the time to contact us. We apologize if you are having a problem with your data syncing. Your data should sync automatically when the exact same username and password are used in both places, and there is a valid internet connection. Will you please double-check that you are using the same username in both places?

On the website, you can verify the username by looking above the “Food” tab.

In our Android app your username is next to your profile photo at the top of the Menu screen, while in our iOS apps you can tap “More” then “My Profile” to confirm your username.

The username field identifies the account the app is currently syncing with. It must exactly match the account you are using online. Please note your username will not be the same as your email address and you should not need your email address to log into your account once you are a member.

If you find that you are using different usernames, there is not a way to merge two accounts. Please choose the account that has the most useful data, and log in to that account in all areas.

If your usernames do match exactly, and you are still finding that information is not syncing, please try going to the bottom of the Menu (Android app) or “More” page (iOS apps) where you should see two arrows in a circle, representing sync. Please try tapping on that button to force a sync. If that still does not help, and you are able to find all your information online at https://www.myfitnesspal.com/, please try uninstalling and reinstalling the app to see if that helps. (Please DO NOT uninstall if you are running on iOS 5 or older, instead contact us back and let us know you are using an older iOS version.)

However, if your information is only found on the app, please do not uninstall as you will lose your data, but instead contact us back. Your information is stored via our website, not via the apps, so anything found online will resync.

If these directions do not help resolve your issue, please let us know and we’ll do our best to correct the problem for you. We wish you all the success in reaching and maintaining all of your health and fitness goals.

All the best,
Bruce
MyFitnessPal


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mjvickers Aug 09, 2018 10:38AM PDT

Hey Bruce, here is what I tried, still no sync.

Changed password on website, logged out, login in www

logout login on app

same username on both

force close ios App, restart

disable wifi, use data, try again with wifi

No sync

it says: Sync Failed, Data Stored locally, last sync 2 days ago

it was syncing fine, and just all of the sudden stopped, I didn't change anything.


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Bruce MyFitnessPal Agent Aug 09, 2018 11:09AM PDT

Thanks for getting back to us. Would you mind trying to reset your network settings on your phone to see if this helps?

Please note that this will sever you saved WiFi passwords you have entered for any of your networks, work, home, etc. Please be sure you know these passwords before taking the following steps.

Please go to your iPhone’s settings.
Tap General.
Tap Reset.
Tap Reset Network Settings. (Make sure not to tap “Reset All Settings or Erase All Content and Settings”)
If you are prompted for your iPhone passcode enter it.
Tap Reset Network Settings once more

Regards,
Bruce
MyFitnessPal


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mjvickers Aug 09, 2018 11:23AM PDT

wait, what's the probability of that working versus say reinstall the app

that's a very disruptive proposal to me if the probability is super low.


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Bruce MyFitnessPal Agent Aug 09, 2018 11:30AM PDT

You can also try a reinstall first, but you’ll need to copy over any data that has not synced to the website from the app before reinstalling or it will be lost.

Regards,
Bruce
MyFitnessPal


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