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Pictures on News feed Jamie2663 — Mar 22, 2019 12:07PM PDT

How do I post a picture on to my news feed. I can see the camera and can select the picture but then I can't see the photo in my post

9 Community Answers

Best Answer Mar 29, 2019 10:12AM PDT Logan

Hi Jamie2663

Thanks for following up with us. When trying to reproduce it in a test account, we were able to successfully post a photo status update in the newsfeed. We tried both taking an image with the camera and uploading an image from our existing photos.

If you haven’t yet, please try force quitting and re-opening the app and if that doesn’t help, please then try uninstalling and reinstalling it. If you are still unable to post a photo in your feed, please let us know some additional information about your device, such as:

What model Android do you have?
Which version of it’s operating system is it running?
What version of the MFP app is currently installed?

Warm Regards,
Logan
MyFitnessPal Staff


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Logan MyFitnessPal Agent Mar 22, 2019 03:47PM PDT

Thanks for posting and sorry for any trouble with posting a pic to your feed. Would you please let us know whether you are using the app on an Android or iOS device, and the exact steps that you are taking? We’ll follow your steps on the same platform to try and reproduce the issue.

Warm Regards,
Logan
MyFitnessPal Staff


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Jamie2663 Mar 26, 2019 10:58AM PDT

Andriod. Sorry I didn't get the notification that there was a response


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Jamie2663 Mar 29, 2019 08:54AM PDT

I click the little camera in my update status box and select the picture. It goes back to the status and I type my comments but the picture does not show in the post


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Logan MyFitnessPal Agent Best Answer Best Answer Mar 29, 2019 10:12AM PDT

Hi Jamie2663

Thanks for following up with us. When trying to reproduce it in a test account, we were able to successfully post a photo status update in the newsfeed. We tried both taking an image with the camera and uploading an image from our existing photos.

If you haven’t yet, please try force quitting and re-opening the app and if that doesn’t help, please then try uninstalling and reinstalling it. If you are still unable to post a photo in your feed, please let us know some additional information about your device, such as:

What model Android do you have?
Which version of it’s operating system is it running?
What version of the MFP app is currently installed?

Warm Regards,
Logan
MyFitnessPal Staff


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Jamie2663 Mar 29, 2019 11:07AM PDT

Still does not seem to be working after force quitting and uninstalling.

I have a Samsung S9
Andriod version 9
MFP Version 19.2.1


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Logan MyFitnessPal Agent Mar 29, 2019 11:58AM PDT

Jamie2663

Thanks for providing your info. We’ve opened a ticket with our engineers, asking them to investigate further. We’ll do what we can to get the issue resolved as soon as possible. We really appreciate you bringing this to our attention and especially your patience as we look into it.

Warm Regards,
Logan
MyFitnessPal Staff


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Jamie2663 Mar 29, 2019 12:02PM PDT

Thank you!


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stablemom Apr 01, 2019 04:14AM PDT

I have the same issue (unable to add a picture) with my Google Pixel phone.


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Jamie2663 Apr 08, 2019 08:25AM PDT

It still doesn't seem to be working.


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