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App won't accept username even ones it generates talk2kls — Mar 24, 2019 09:07AM PDT

I continue to get an error that says the username is already taken even though I'm using the one suggested by the app. I went to the desktop version and was able to create an account via Facebook which created an account with under armour - and that worked. However, when I returned to the app, it now won't accept my password, which I know I am entering correctly.

1 Community Answers

Best Answer Mar 24, 2019 12:06PM PDT Ripley

Hello talk2kls,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you. Due to the fact that the trouble you are having is account specific, we may need additional information to verify account ownership and/or get additional private details. Since this is a public forum, posting those personal details is not something we recommend. Please contact us here, so we can triage this with you through email.

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff

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