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Delete old account jjudgelpn — Apr 06, 2019 09:17AM PDT

I have 2 accounts with MyFitnessPal because I wanted to start over with goals. I want to link my Fitbit to my current account but it will not because it is linked to the old account. I have no idea which email I used for my old account so I am stuck having to enter my steps manually. Can you please help me?

1 Community Answers

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Ripley MyFitnessPal Agent Apr 06, 2019 09:20AM PDT

Hello jjudgelpn,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you.

Due to the fact that the trouble you are having is account specific, we will need additional information. Since this is a public forum, we understand that posting those personal details may not be something you wish to do. If this is the case, please feel free to contact us here, and we can triage this with you through email.

Would you please let us know your Fitbit ID so we can take a look.

Steps to get your Fitbit ID #
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your Fitbit ID will look something like this: www.fitbit.com/user/1234A

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff

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