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Problems connecting Myfitnesspal with Polar Flow app david_garzon98 — May 23, 2019 10:56AM PDT

Hello, I've not been able to connect Myfitnesspal with the Polar Flow app. I follow the instructions on the myfitnesspal app but when I go to apps and devices and select polar flow I'm never able to select the connect option (it's greyed out in spite I have the app and the watch already synchronized). When I go to the Polar app, get into the general settings menu and try to select MYFitnessPal I always get the note "syncing data with service failed". I had an Iphone 7 and it didn't work, I just updated to an Iphone XR and I'm getting the exact same message. I updated all apps to the latest versions, uninstalled and reinstalled both apps and still doesn't work.

Can you please help me?

1 Community Answers

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Maximiliano MyFitnessPal Agent May 23, 2019 11:27AM PDT

Hello,

Thank you for taking the time to contact us.

Can you please try connected the two apps via our website to see if this helps to resolve the issue?

https://www.myfitnesspal.com/apps

Regards,
Maximiliano
MyFitnessPal Staff

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