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Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be shobanaidu — May 28, 2019 11:23PM PDT

I am seeing this message when trying to connect. Pl help.

1 Community Answers

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Ripley MyFitnessPal Agent May 29, 2019 11:12AM PDT

Hello shobanaidu,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you.

Due to the fact that the trouble you are having is account specific, we will need additional information. Since this is a public forum, we understand that posting those personal details may not be something you wish to do. If this is the case, please feel free to contact us here, and we can triage this with you through email.

Would you please let us know your Fitbit ID so we can take a look.

Steps to get your Fitbit ID #
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your Fitbit ID will look something like this: www.fitbit.com/user/1234A

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff

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