FOOD TAB abbywebber — Jun 02, 2019 03:39PM PDT
Hello. I am doing an assignment for one of my health classes where had to log what we ate for 4 days. I logged everything I ate on my phone and I need to print that information off so I went to the online site on my laptop and when I click the food tab to see what I ate it isn't popping up. Any suggestions on what I should do or how to fix this?
1 Community Answers
Logan MyFitnessPal Agent Jun 02, 2019 06:24PM PDT
Thank you for taking the time to contact us. We apologize if you are having a problem with your data syncing. Your data should sync automatically when the exact same username/email address and password are used in both places, and there is a valid internet connection. Will you please double-check that you are using the same username/email address in both places?
On the website, you can verify the username by looking above the “Food” tab.
In our Android app your username is next to your profile photo at the top of the Menu screen, while in our iOS apps you can tap “More” then “My Profile” to confirm your username.
The username field identifies the account the app is currently syncing with. It must exactly match the account you are using online. Please note your username will not be the same as your email address.
If your information is only found on the app, please do not uninstall as you will lose your data, but instead contact us back. Your information is stored via our website, not via the apps, so anything found online will resync.
If these directions do not help resolve your issue, please let us know and we’ll do our best to correct the problem for you. We wish you all the success in reaching and maintaining all of your health and fitness goals.