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Recipes not Saving Kgriffio — Jun 05, 2019 05:10PM PDT

Hi,
I have been having a problem with my recipes on the android app. I have tried several recipes with many different (noninclusive) ingredients, and I have received messages like "could not save recipe," and a suggestion for a campbell's soup recipe. Due to the variety of ingredients, I do not believe that it has to do with bad data on any one ingredient, but I do not know why I am unable to save my favorite recipes.
I enter my ingredients manually, and when available scan the bar codes for accurate info.

Additionally, I have had an issue with items in my diary multiplying or disappearing, and this majorly screws with my macro counting.

Thanks for any help,
Kristine

1 Community Answers

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Bruce MyFitnessPal Agent Jun 06, 2019 09:13AM PDT

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware some users were experiencing server errors and/or sync issues with the app and website. Issues may include data not syncing, inability to access recipes and duplicate entries logged. Our team is investigating these on our end and hope to have this resolved as soon as possible. If you are still getting a sync error, please try force quitting the app and then go back into it to see if that helps. If not, some users have had success using our website at https://www.myfitnesspal.com/ but errors could also occur there.

We will post updates regarding these issues here.

Again our apologies for any inconvenience this may have caused. We do hope otherwise you are enjoying the program. We wish you nothing but success in reaching and maintaining all of your health and fitness goals.

Warm Regards,
Bruce
MyFitnessPal

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