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fitbit linking sylviafuerst — Jun 06, 2019 05:29PM PDT

When do you expect to resolve what seems to be an ongoing issue?? It is very frustrating just after I paid for a year of premium, to not have access to this function.

1 Community Answers

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Bruce MyFitnessPal Agent Jun 06, 2019 05:33PM PDT

Hi there,

Our sincerest apologies for any issues with your connected Fitbit account. We are aware of Fitbit sync issues and our team is currently investigating this on our end. At this time some users will see no data syncing, while some may see some data syncing sporadically. We understand the importance of this data and we are working on resolving this as soon as we can. We apologize for the inconvenience.

During this time, please do not relink your accounts, as this will worsen the backlog. We will post any updates on the issue here, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

Warm Regards,
Bruce
MyFitnessPal

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