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SYNC shelleynov62 — Jun 08, 2019 07:33AM PDT

Since Tuesday June 4 myfitnesspal will not sync with my fitbit. My food and water are not transferring over and my step (activity) is not showing up on myfitnesspal. I was on the phone with fitbit for 2 hours and they say its a myfitnesspal problem............................HELP

2 Community Answers

Best Answer Jun 08, 2019 08:45AM PDT Bruce

Hi there,

Our sincerest apologies for any issues with your connected Fitbit account. We are aware of Fitbit sync issues and our team is currently investigating this on our end. As of Thursday, we believe we have identified the root cause and implemented a fix for it.

Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. Until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members.

During this time, please do not relink your accounts, as this will further increase the backlog of sync requests. We will post any updates on the issue here: https://myfitnesspal.desk.com/customer/portal/articles/2976520-fitbit-sync-issues, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

Warm Regards,
Bruce
MyFitnessPal


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shelleynov62 Jun 08, 2019 07:40AM PDT

i wish i had the answer


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Bruce MyFitnessPal Agent Best Answer Best Answer Jun 08, 2019 08:45AM PDT

Hi there,

Our sincerest apologies for any issues with your connected Fitbit account. We are aware of Fitbit sync issues and our team is currently investigating this on our end. As of Thursday, we believe we have identified the root cause and implemented a fix for it.

Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. Until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members.

During this time, please do not relink your accounts, as this will further increase the backlog of sync requests. We will post any updates on the issue here: https://myfitnesspal.desk.com/customer/portal/articles/2976520-fitbit-sync-issues, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

Warm Regards,
Bruce
MyFitnessPal


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