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IOS App Reminder Notification Broken cemalyasar — Jun 09, 2019 01:15PM PDT

Dear Sir/Madam,
I created meals reminder. But the app couldn't notify me. I gave all permissions to the app. My all notification options are ON. Why the app didn't notify me?
I would be most grateful if you would look into this matter as soon as possible.
Regards,
Cemal Yasar

1 Community Answers

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Logan MyFitnessPal Agent Jun 09, 2019 01:35PM PDT

Thanks for posting and sorry for any trouble with your reminders. Would you mind checking a few settings for the phone itself to see if we might be able to find the problem? While you are on the home screen of your phone (not in the app), could you please tap “Settings” and then “Notifications”.

Once in “Notifications” please scroll down until you find MyFitnessPal. Tap on MyFitnessPal and be sure you have chosen either “Banner” or “Alerts” for your preferred alert style. Also please make sure you allow the alerts to be shown in your notification center as well as on the lock screen. Please see attached screen shot for additional help. Also please note, even though there is an option in your device setting to have sounds turned on, our app currently does not support notification sounds.

Once you have verified that your actual device settings are allowing for the reminders from MyFitnessPal, can you please then go into the app and then go to the menu (or “More” page), then “Reminders” and make sure you have set up your reminders the way you would prefer. As a reminder, once you have logged your first entry in the specific meal category selected, the reminder will no longer go off. It will only set if you do not log any entries at all for that specific meal category.

We do hope this resolves any issues you were having, but if not, could you please send us in a bit more information?

- Your username
- What device you are using: iPhone 5, iPhone 3GS, etc.
- What version of iOS you are using? You can find this by going to Settings on your iPhone, then General, then About – your version of iOS will be listed under “Version”
- What version of the app you have installed? You can find this in the app’s menu (or “More” page) by tapping “Help” then “About Us”.

We will do our best to solve the issue as soon as possible.

Warm Regards,
Logan
MyFitnessPal Staff

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