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Fitbit Sync Issues markblair — Jun 09, 2019 10:11PM PDT

I am aware of the issues from last week with Fitbit steps not syncing to MFP. I have read the previous articles and followed updates on Twitter. I know MFP claims this issue is resolved as of Thursday. Personally I think that is BS. I am curious if anyone else has started to see their steps sync in MFP since last Tuesday? Both myself and my wife, with two different phones, are still having problems and have no steps sync'd. I emailed MFP and was sent some basic garbage about disabling steps then immediately re-enabling them. Didn't work. I have logged out and back into the app, no fix. I have not removed my tracker as they say that'll make it worse. Not sure how that could be any worse than what's happening the past 5-6 days.

Anyone else, is your app updating now that they have "fixed" things?

At this point MFP is useless. I have already cancelled the renewal of my Premium subscription which was to renew today. Not any longer.

For MFP, do not claim this is my phone or that I am having an entirely different problem and should try an additional 10 steps unrelated to the issue from the last week. Both my phone and my wife's are doing the exact same thing. Different phones, different MFP accounts.

2 Community Answers

Best Answer Jun 10, 2019 08:47AM PDT Bruce

Hi there,

Our sincerest apologies for any issues with your connected Fitbit account. We are aware of Fitbit sync issues and our team is currently investigating this on our end. As of Thursday, we believe we have identified the root cause and implemented a fix for it.

Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. Until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members.

During this time, please do not relink your accounts, as this will further increase the backlog of sync requests. We will post any updates on the issue here, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

Warm Regards,
Bruce
MyFitnessPal


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Up 1 rated Down

lafantasma Jun 10, 2019 06:16AM PDT

There has been absolutely no progress on my end either. Nothing synced up since last Monday.


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Bruce MyFitnessPal Agent Best Answer Best Answer Jun 10, 2019 08:47AM PDT

Hi there,

Our sincerest apologies for any issues with your connected Fitbit account. We are aware of Fitbit sync issues and our team is currently investigating this on our end. As of Thursday, we believe we have identified the root cause and implemented a fix for it.

Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. Until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members.

During this time, please do not relink your accounts, as this will further increase the backlog of sync requests. We will post any updates on the issue here, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

Warm Regards,
Bruce
MyFitnessPal


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