Not syncing now for over a week CharlesKeane1 — Jun 10, 2019 09:33AM PDT
Will you be fixing the fit bit/myfitnesspal syncing issue any time soon?
1 Community Answers
Best Answer Jun 10, 2019 11:23AM PDT Logan
Hey thanks for posting your question. Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. Until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members.
During this time, please do not relink your accounts, as this will further increase the backlog of sync requests. We will post any updates on the issue here, so please check back.
Thank you for your patience while we work on a resolution.