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Fitbit neelah1067 — Jun 11, 2019 12:36AM PDT

Any update on syncing? It's now a week since it last synced...

1 Community Answers

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Bruce MyFitnessPal Agent Jun 11, 2019 08:26AM PDT

Hi there,

Our sincerest apologies for any issues with your connected Fitbit account. We are aware of Fitbit sync issues and our team is currently investigating this on our end. As of Thursday, we believe we have identified the root cause and implemented a fix for it.

Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. This backlog continued to process over the weekend, and sync has returned as normal for most, but not all, of our members. As it continues to catch up, the rest of our affected members will start to see their data start to sync. Until the backlog is clear, there will still be a delay in sync.

We continue to recommend not relinking your accounts, as this will further increase the backlog of sync requests that need to process, and extend resolution time.

Please find additional updates and suggestions here, so please check back.

‚ÄčThank you for your patience while we work on a resolution.

All the best,
Bruce
MyFitnessPal

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