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My Fitness Pal still not syncing with Fitbit - It has been 10 days Bamagirl658 — Jun 13, 2019 06:56AM PDT

Is anyone else still having trouble syncing My Fitness Pal to your Fitbit? This has been an ongoing issue since Monday, June 3. I have read their Tech Announcements concerning this issue....and now, there are no more announcements about it, that I can locate. If My Fitness Pal has a resolution and it has helped you, I would truly appreciate knowing the solution...I've been wondering IF they were even compatible with Fitbit, at this point

5 Community Answers

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Bruce MyFitnessPal Agent Jun 13, 2019 08:57AM PDT

Hi there,

Thank you for taking the time to contact us. Are you still having issues with the Fitbit integration? Currently I can see that the accounts are connected and that there is adjustment and step data for today. If you are still having issues, please do let us know.

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

tabrady2013 Jun 13, 2019 11:39AM PDT

I am still having this same issue. Would also appreciate help


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Bruce MyFitnessPal Agent Jun 13, 2019 11:43AM PDT

Hi tabrady2013

We have refreshed the Fitbit connection from our end. Can you revoke access from Fitbit’s end and see if that will help? To do this, log in at www.fitbit.com and click the gear icon, then Settings>Applications. Click Revoke Access for MyFitnessPal.

This should refresh your link on both sides, instead of just one. You can then link them again at https://www.myfitnesspal.com/apps/show/30.

Once relinked, please be sure to set Fitbit as the Steps source once again.

Please let us know if you see any changes.

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

roisinthomson01 Jun 13, 2019 12:43PM PDT

Hi Can I please also have urgent help on this same issue. Tried revoking access on fitbit but still no luck.


Up 0 rated Down

Bruce MyFitnessPal Agent Jun 13, 2019 01:00PM PDT

Hi roisinthomson01

I am not seeing a Fitbit account currently linked to your MyFitnessPal account. Please link them again once more and set Fitbit as the steps source so I can take a closer look.

You can link them here.

Regards,
Bruce
MyFitnessPal


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