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cannot login "unable to connect to server" 6mercola — Jun 13, 2019 11:25AM PDT

can login from PC, but cannot login with Android smart phone, started yesterday. I see this was addressed a few minutes ago by another user, so far I still cannot login "unable to connect to server"

4 Community Answers

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Bruce MyFitnessPal Agent Jun 13, 2019 11:42AM PDT

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware some users are receiving server errors while using the app. This may have an effect with logging in, completing diaries, database search including use of barcode scanners and profile information displaying properly. Our team has identified the issue and are working on a fix. We hope to have this resolved as soon as possible.

Again our apologies for any inconvenience this may have caused. Please know our team is doing everything we can to have things back up and running shortly.

Thanks for your understanding,

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6mercola Jun 13, 2019 12:36PM PDT

Just logged in, so it is back to normal

Thank you very much

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Chirocopter Jun 16, 2019 10:22AM PDT

I have been having a similar problem when try to complete daily diary from android app. It says can't connect to server, try again later or go to main website. Been this way several weeks. I did go into website yesterday and was able to complete daily diary for days missed. I still was not able to complete the daily diary from app today for yesterday. Hope is fixed soon because is a pain to have to go to computer to complete this task.

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Ripley MyFitnessPal Agent Jun 16, 2019 12:28PM PDT

Hi Chirocopter,

Thank you for taking the time to contact us. We are aware that users are receiving a server error when trying to complete their Diary in the Android app and that their entries are not syncing to the website. We are currently working on a resolution. We hope to have a fix in place as soon as possible.

For many members, clearing their cache, uninstalling the MyFitnessPal app, then redownloading it, has resolved this for them. Would you mind doing this and then let me know if this has helped any or if the issue is still occurring?

Please note: any data that has not synced to the server (and is not visible on the website) will be lost if you reinstall. You may wish to enter this data via the website prior to reinstalling.

If you’re still experiencing this bug after the reinstall, please know our team is investigating and we hope to have a fix as soon as we are able.


MyFitnessPal Staff

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