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my fitness pal not syncing with fitbit lwalker0729 — Jun 13, 2019 12:40PM PDT

On june 3rd it stopped pulling my steps from my fitbit into my fitness pal log. It says it is synced. I have even tried taking both apps off my iPhone and then reloading them. How can I get it to sync again?

2 Community Answers

Up 0 rated Down

lwalker0729 Jun 13, 2019 12:40PM PDT

I have unlinked and relinked the steps on my fitness pal to recognize fitbit as well


Up 0 rated Down

Maximiliano MyFitnessPal Agent Jun 13, 2019 01:44PM PDT

Hello,

Thank you for taking the time to contact us, we apologize for any confusion. It appears that you have an issue with the access token between the two accounts. To fix this can you please take the following steps in this exact order?

- Log into your Fitbit Dashboard and unlink your MyFitnessPal connection
- Log into MyFitnessPal and make sure that Fitbit is completely disconnected
- While still logged into your MyFitnessPal account please reauthorize your Fitbit account

Hope this works!
Maximiliano
MyFitnessPal Staff


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