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Premium Kimki65 — Jun 13, 2019 05:46PM PDT

I paid for premium and it has cleared my credit card. It does not show on my phone app or computer app. This is the second time it has happened to me. The first time I paid the monthly rate, about a year ago, this time I paid the annual rate. I want the premium cancelled and refunded. How do I do this.

1 Community Answers

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Bruce MyFitnessPal Agent Jun 13, 2019 06:38PM PDT

Hi there,

Can you contact us here, so we can take a closer look?

When you email us, could you also include the following information:

  • The MyFitnessPal account Premium was purchased under
  • The platform Premium was purchased from (Android, iOS, Web)
  • A screenshot/copy of the Premium receipt?

Much appreciated,

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