FitBit not Syncing with MyFitnessPal lmackay13 — Jun 14, 2019 12:18PM PDT
Steps in my FitBit fitness tracker stopped uploading/syncing in MyFitnessPal a week or so ago. I believe last week it was a known system-wide issue and was being worked on. Today I'm not finding a solution posted and I'm still having problems. What's going on?
1 Community Answers
Ripley MyFitnessPal Agent Jun 14, 2019 12:21PM PDT
Thank you for taking the time to post your question.
Your account is showing on MyFitnessPal as having an expired access token, meaning Fitbit has revoked access.
However, it should be easy to fix if you follow the exact steps outlined below.
First, log into your Fitbit account, click the gear icon and choose “settings”.
Once inside the settings, click the Applications tab and locate MyFitnessPal. Once you find MyFitnessPal click “revoke” access.
Once you revoke access on Fitbit you will need to go back to MyFitnessPal and relink.
Additionally, once relinked please make sure you have Fitbit chosen as your primary step source within the MyFitnessPal app, which could be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source.
Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!