General Questions / Getting Started

Charges Oct 17, 2018 04:06AM PDT

"I cancelled my script/membership on Oct 12. Then on Oct. 15th you charged my bank $49.99 twice. Why?&quo...

1 Agent Answer

water consumption Oct 16, 2018 02:11AM PDT

I log my food and exercise successfully on a daily basis but the water entry area does not work at all. Why is...

1 Agent Answer

Is there a way to get rid of the articles on my home screen? I only want to see update from friends Oct 13, 2018 12:08PM PDT

I don’t want all those videos and articles on the home screen, it makes tracking friends updates difficult. C...

1 Agent Answer

logging in from mobile problem Oct 12, 2018 05:17AM PDT

I have a problem with logging in from my mobile , While i log in very easy on the website Help me please

1 Agent Answer

Lost all my data since 2014 despite change of password today (October 9 2018) Oct 09, 2018 05:56AM PDT

How can I restore my food and other data that I had meticulously mantained since 2014?

1 Agent Answer

fitbit steps not registering on mfp Oct 08, 2018 11:36PM PDT

I have done everything from disconnecting to re connecting both accounts, syncing etc etc. Mfp is not connecti...

3 Agent Answers

Beginning Date Oct 07, 2018 03:53PM PDT

How do I reset past values? I am starting a weight loss challenge on October 8 but have some old values in my...

1 Agent Answer

Calories for a day shifts from 2080 one day to only 1200 today? WhY? Oct 05, 2018 06:02PM PDT

My Calories per day keeps shifting from 2080 per day to 1200 calories for today. Then, when I stop eating at 1...

1 Agent Answer

Merge Accounts Oct 03, 2018 05:59AM PDT

I inadvertently created a second account within the last month and am now finding my original account that I h...

2 Agent Answers

Iphone/ Ipad and Laptop no longer sync Oct 02, 2018 07:58PM PDT

My information is no longer syncing across tablet, iphone and laptop. I logged out of everything and relogged ...

1 Agent Answer

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