General Questions / Getting Started

Fitbit steps not tracking, and exercise goals not updating Apr 03, 2018 07:26PM PDT

My fitbit and MFP are not syncing. Prior to changing my MFP password before the breach, the daily exercise ha...

1 Agent Answer

Nice job on the data breach - Before I cancel my account... Apr 02, 2018 07:19PM PDT

Before I cancel my account because of the data breach that allowed our passwords and personal information to b...

1 Agent Answer

Fitbit Scheduled Maintenance on 3/30/18 Apr 02, 2018 08:06AM PDT

Fitbit add is catching data but not syncing to the app for over 3 days now. When will this be fixed. Maintenan...

1 Agent Answer

fitbit Apr 02, 2018 07:29AM PDT

I have a new fitbit and need to undo old one and resync new one as calories burned are not appearing

1 Agent Answer

Site Apr 01, 2018 04:20PM PDT

Why is the site so ridiculously screwed up now? Keeps saying a technical error has occurred and has been repor...

1 Agent Answer

Logging in food Mar 31, 2018 04:34PM PDT

I and my husband on his account are having problems that once we select the food to add to the food diary, whe...

1 Agent Answer

lost all my diary Mar 31, 2018 11:27AM PDT

I was under a user name of gmajonell. All of that diary is gone since I changed my password?

1 Agent Answer

Foods Missing Since Changing Password Mar 31, 2018 08:20AM PDT

On 3/30/2018 I changed my password. ID is the same as always. Now all meals, recipes and recent foods have...

1 Agent Answer

hacked Mar 30, 2018 06:08AM PDT

will this problem of being hacked be corrected I have read that you were hacked in 2016 and now again in 2018...

cancel auto pay Mar 30, 2018 05:50AM PDT

How do I cancel my up-coming auto pay feature on my android?

1 Agent Answer

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