Troubleshooting

Known Issues: iOS App Mar 28, 2017 05:11PM PDT

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, w...

Known Issues: Android App Mar 28, 2017 05:11PM PDT

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, w...

Known Issues: Website Mar 24, 2017 03:10PM PDT

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, w...

Known Issues: Integration Partners Mar 24, 2017 03:18PM PDT

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, w...

I have forgotten my password or my username. How can I retrieve them? Dec 20, 2016 01:48PM PST

In most cases, you should be able to reset your password and be reminded of your username (please note you sho...

My login days-in-a-row counter is incorrect. How do I fix this? Dec 03, 2015 04:09PM PST

We realize your counter is an essential motivational tool and we'd be happy to help you get this corrected. Fo...

My exercise calories are not calculating correctly. Aug 25, 2015 05:54PM PDT

If your calories burned for exercise are extremely high or extremely low, this could be due to an accidental w...

How do I make sure I don't lose my data when I delete the app? Dec 10, 2014 09:45AM PST

In All of our Mobile apps If you have a MyFitnessPal account, then your data is automatically backed up ...

What steps can I take if the website isn't working normally? May 07, 2014 12:00PM PDT

If the MyFitnessPal site at http://www.myfitnesspal.com is not working, appears strangely formatted, or behave...

Why does my diary always open to the same date? Mar 26, 2014 02:22PM PDT

If you're accessing the site from a bookmark, or from a saved shortcut on your desktop, you may have created t...

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