Troubleshooting

The app is stuck on the "Loading..." screen. What can I do? Mar 26, 2014 02:22PM PDT

If the app is stuck on the "Loading..." screen, turning your device completely off, then on, should fix the pr...

The "View Diary" feature in the app is not showing my friend's meals correctly. Mar 26, 2014 02:23PM PDT

The MyFitnessPal apps currently allow you to see other user's meals correctly only if all of the meal titles m...

I am not receiving the emails I expect from MyFitnessPal. Dec 16, 2014 09:37AM PST

To verify the types of emails you should be receiving from MyFitnessPal, please see these instructions If you...

My profile, ticker or weight loss graph is not reflecting my actual weight loss. Dec 19, 2016 05:21PM PST

If your weight loss is not correctly reflected in your account, or if your weight loss graph is showing unusua...

I did not receive my password reset email. Mar 26, 2014 02:31PM PDT

If a password reset email you are expecting to receive has not been delivered, please check the contents of yo...

What if data doesn't appear to be syncing from Fitbit to MyFitnessPal? Jan 09, 2017 06:20PM PST

If it appears Fitbit and MyFitnessPal are not syncing, and you checked our status page at: http://status.under...

The barcode scanner is not working in the iOS app. Sep 22, 2014 11:27AM PDT

The MyFitnessPal app requires permission from iOS to access your camera, in order to process a barcode scan. ...

Why am I asked to verify my MyFitnessPal email address? Dec 09, 2014 04:05PM PST

Verifying the email address connected to your MyFitnessPal account has two primary benefits: A verified ema...

Fitbit Steps Integration: Troubleshooting for "Steps" Jan 26, 2015 10:55AM PST

If you're experiencing an issue with your Fitbit activity and Step data updating to your MyFitnessPal app on i...

I can't log in using Facebook any more on iPad HD, Windows Phone, or older versions of the app. Apr 27, 2015 04:32PM PDT

On April 30th, 2015 Facebook retired Version 1 of their "Login with Facebook" feature. We have updated our Web...

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