Announcements from our Tech Team

Messaging from a third-party monitoring service regarding a MyFitnessPal security incident: Mar 12, 2019 12:54PM PDT

No, this is not a new event, but the notices from third party watchdog/monitoring services are creating some c...

Discontinuing Support for Kiqplan (formerly Fitbug) May 14, 2019 03:42PM PDT

As of May 18, 2019, MyFitnessPal and Kiqplan (formerly Fitbug) are no longer integration partners. Kiqplan is...

Microsoft Discontinuing Microsoft Health Apps and Services on May 31, 2019 Mar 11, 2019 12:16PM PDT

Monday, March 11, 12:16pm PST Hello, On March 1, 2019, Microsoft sent an email to its members, informing the...

Upgrading Platform Security Requirement on 6.25.18 to TLS 1.2+ Jun 19, 2018 11:46AM PDT

An important change to our platform security. Dear MyFitnessPal User, As part of our ongoing efforts to saf...

What is the "My Cases" link in the Support Center? May 19, 2015 12:37PM PDT

You can review the status of any email case or Community Questions cases you have created, by clicking "My Cas...

How do I add a photo to my Support Center posts? May 19, 2015 12:37PM PDT

Our Support Center is hosted by desk.com, which cannot access the photo you have stored in your MyFitnessPal p...

Password reset emails not being received Apr 26, 2019 01:52PM PDT

Thursday, April 25th, 8:56am PST Hi there, Our apologies for any issues trying to reset your password. We ar...

Food/Meal Sync Down Mar 10, 2019 11:17AM PDT

Sunday, March 10th, 11:10 am PST Hello, Our apologies for any issues you are having with your newly created...

Microsoft Band Issues Jul 23, 2018 01:06PM PDT

Monday, July 23 2018, 1:06 pm PST Hello, Our apologies for any issues that you are experiencing with the M...

iOS App Crash at Startup - RESOLVED May 01, 2019 01:45PM PDT

Wednesday, May 1, 2019, 1:45pm PST Hello, Our apologies for the trouble with the iOS app crashing when tryin...

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