Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Can't Login with Facebook on Android boblaibam — Apr 20, 2016 04:11AM PDT

After trying to login with Facebook, a message shows from Facebook that I've alerady allowed MyFitnessPal to use my Facebook account, then a message shows "Failed to connect Facebook. Please check your connection and try again.

I've tried multiple times, clearing the cache and reinstalling. My phone is connected to the internet. I'm able to login through the web site.

Samsung S4 Mini, Android 4.4.2

5 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Apr 20, 2016 01:48PM PDT

Hello

Thank you for taking the time to contact us. Please accept our sincerest apologies for any problems you are having logging into your account with Facebook. Normally, you should be able to log into our app via Facebook with only one device at a time. For example if you are logged in via Facebook on your phone, you would then have to log out in order to log in with Facebook on your tablet.

For now, if you are using more than one device to access our app, you can either log in one on one device with Facebook, and then the other with your username and password, or you can log in with both, using the username and password, and just have the program connected to Facebook, but not actually log in with Facebook.

To make it a bit more complicated, the bug will also present if you are using more than one device, and have connected to Facebook and continuously log in and out of the app, whether or not you are logging in with your username and password or via Facebook. Until this is corrected, what you may want to try is staying logged into the app with your username and password, and then add a passcode to access the app each time.

You can do this by going into the menu (or “More” page), then to Settings, then Sharing & Privacy, then Require Passcode. Then each time you would like to access the app, you would need this passcode, but your username and password will already have you logged in.

Again, our apologies for this inconvenience, we hope to have it corrected soon. For now, uninstalling, then reinstalling the app, logging in with your username and password, and then setting a passcode would be the best solution.

If you need your username and password, please visit the following link: https://www.myfitnesspal.com/account/forgot_password, your username will be included in the body of your reset email.

We hope this helps. Please let us know if you have any other problems or questions. In the meantime, thank you so much for using the program. We wish you all the success in reaching and maintaining all of your diet and fitness goals.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

roseme84 Apr 28, 2016 11:24AM PDT

I am having a similar problem. Tried logging out of FB, then uninstalling & reinstalling the MFP app. Still says the same thing when I try to sign in via FB, that I need an internet connection (even though I have one). Also, my username & password work on my computer for the MFP website, but not for the app. Windows 8 Nokia Lumia phone.


Up 0 rated Down

Logan MyFitnessPal Agent Apr 28, 2016 04:27PM PDT

roseme84

Thanks for posting. We’ve made a small change on our end, would you please try logging into the app with your MyFitnessPal username and password once more and let us know if you are still experiencing difficulty with those log in credentials.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

MarkLee1966 Jun 07, 2016 10:46PM PDT

I'm only trying to log into one device with my Facebook credentials, a Galaxy S5 and I get the Failed to connect Facebook message. I can log into the website with the credentials just fine and I can log into the app with my user ID and a password.
Is the ability to log into the app with Facebook credentials still an issue?


Up 0 rated Down

Logan MyFitnessPal Agent Jun 09, 2016 11:27AM PDT

MarkLee1966

Thanks for following up with us. Would you please click here to reach us via email so we may collect some additional information an investigate the issue further. If possible please include a screenshot of the error message you’re receiving.

Warm Regards,
Logan
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.