not able to connect fitbit aria angienicholas4016 — Sep 18, 2016 02:40PM PDT
it says I have more then one account hooked up to the scale. I just started using the scale and only have one myfitnesspal account that the site will let me log into. how do I fix this as it would make weigh in's much easier.
3 Community Answers
Logan MyFitnessPal Agent Sep 18, 2016 02:52PM PDT
Hey thanks for posting your question. Sorry that you are running into an issue connecting your accounts. It’s very possible that you may have accidentally created more than one MyFitnessPal account in the past, and your Fitbit is linked to a different account. Currently, you can only have Fitbit linked to one MyFitnessPal account at a time.
Would you mind trying to go to your Fitbit account, and then settings, then applications. find where your MyFitnessPal is currently linked, and hit the “revoke access” button. Then can you wait about 15 minutes, and then log into your current MyFitnessPal account, then go to the main “apps” tab, find Fitbit and try linking the accounts again.
If you continue to run into the a problem, please let us know.
angienicholas4016 Sep 18, 2016 03:57PM PDT
I did that and it still says the same thing I had an account for myfitnesspal under the email firstname.lastname@example.org
could it be that account the thing is I can not log into that account for some reason or my email account
Logan MyFitnessPal Agent Sep 18, 2016 05:56PM PDT
Thanks for following up with us. Sorry for the trouble with accessing the previous account. If you are unable to access the original account and have tried the forgot password option when trying to log in, please click here to reach us via email so we may get some additional account information so we can verify account ownership and assist your further.