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Sync with Fitbit jackiehill18 — Sep 19, 2016 12:41PM PDT

All of a sudden my Fitnesspal App is not finding my fitbit steps? Last night it was working fine, today it won't work. It all shows as linked, connected, etc.. but it won't pick up the steps.

3 Community Answers

Up 0 rated Down

Maximiliano MyFitnessPal Agent Sep 19, 2016 01:35PM PDT

Hello,

We are aware of the problem, and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

You can read more and keep up on the issue here-

Warm Regards,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

kellyching Sep 20, 2016 10:14AM PDT

It wasn't just yesterday. It have been an on and off issue. It makes me want to give up on trying to sync them.


Up 0 rated Down

Ripley MyFitnessPal Agent Sep 20, 2016 10:46AM PDT

Hi kellyching,

Are you having trouble with Fitbit sync? If so, what is the issue that you are having?

We look forward to hearing back.

Best,

Ripley
MyFitnessPal Staff


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