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Jawbone Sync Problem IrishHarpy1 — Oct 05, 2016 01:00PM PDT

Any updates on this issue? A quick look at the Support forum topics show that there are several other trackers having problems, which leads me to believe this is on MFP's side. It's been several days now, and nothing is being carried over.... and no answers. Help!

3 Community Answers

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Maximiliano MyFitnessPal Agent Oct 05, 2016 01:54PM PDT

Hello,

Thank you for taking the time to contact us, we apologize for any confusion but you are going to want to select Jawbone as your step source.

To do so please visit the Steps section of your app or on the website here: https://www.myfitnesspal.com/apps/step_trackers

Thanks!
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

IrishHarpy1 Oct 05, 2016 03:11PM PDT

How is this "resolved" when you didn't even address my question?

The steps aren't the problem. NOTHING is syncing over to MFP. No steps. No exercise. NOTHING.


Up 0 rated Down

Maximiliano MyFitnessPal Agent Oct 05, 2016 04:12PM PDT

Hello,

Thanks for getting back in touch with us.

After looking at the status of your account we see that you have now selected Jawbone as your step source and all is in working order.

Please let us know if you have any other questions or concerns.
Maximiliano
MyFitnessPal Staff


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