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My fitness pal doesn't seem to link with anything anymore lessofdave — Dec 04, 2016 12:05PM PST

Used to work perfectly with runtastic and Map My Fitness but both have stopped working at all. Deleted apps (all) and reinstalled, restarted phones - all that stuff that I can think of. When I go to the gallery and select to sync with MapMyFitness for example it says it's done it but it also shows that the last sync was over 2 months ago.

Any other things I should be trying?

1 Community Answers

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Maximiliano MyFitnessPal Agent Dec 04, 2016 01:26PM PST

Hello,

Thank you for taking the time to contact us.

After looking into the status of your account, we do not see Runtastic connected to your account. Please be sure to reconnect this to your MyFitnessPal profile.

Our apologies for any problems you are having with the MapMyFitness integration. For the integration to work correctly, please note that you must completely fill in all your profile information on the MapMyFitness site, and that information needs to match your profile information on MyFitnessPal.

Would you please double-check and make sure you have entered your height, weight, and any other details in your profile, on both sites, and the information matches. Please also double check to make sure your time zones are correct and match in both areas.

Once you have confirmed your information is correct, please note only new work outs will post, past information will not sync over. Please try adding a new work out on MapMyFitness and then waiting about 15 minutes to see if that then transfers to MyFitnessPal.

If you are still not seeing any information transfer, please confirm you have correctly linked the two programs. The best way to do this is online at www.MyFitnessPal.com (if using an app sign in with the same username and password as the app).

Once online, go to the main “Apps” tab. Mid right of that page, you should see a list of your connected partners. If you are not finding any connections on that page, then please visit the main gallery, find MapMyFitness and try connecting again.

If you found the that the integration had been successfully connected, but you are still not seeing the information, would you then try revoking access between the two and try reestablishing the connection again.

You can revoke access by clicking on the link of your current app partners via the mid right of the “Apps” page, and then after they have been disconnected, you can try establishing them again via the App Gallery.

If unlinking and relinking the connection on our website, still proves to be unsuccessful, then you may want to try unlinking and then relinking from MapMyFitness. Once you have verified the connection has been established again, please try performing a new exercise and wait a few minutes to see if that then transfers.

If you are still unable to see any information on MyFitnessPal, but you are able to see recent activity on the MapMyFitness dashboard, as well as you have verified the connection between the two have been made, can you please let us know your MyFitnessPal username, as well as the email address you used to establish your partner account. If at all possible, can you also send us in a screen shot of your current dashboard from MapMyFitness?

If you are not seeing any information load on MapMyFitness, we would recommend contacting them for support, as MyFitnessPal will be more than happy to troubleshoot the problem with the connection to our site, but for any problems with that partner, or question about their device or merchandise, you would need to contact them directly.

We hope this helps. Please let us know if you have any other problems or questions. We wish you all the success in reaching and maintaining all of your health and fitness goals.

Warm Regards,
Maximiliano
MyFitnessPal Staff

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